View Details | HBR Digital Article. $8.95. Diane Gherson, the chief human resources officer at IBM, reports that employee engagement at her company explains two-thirds of their client experience scores.

It’s easy to misjudge the role of the chief strategy officer, in part because the title itself is misleading.

The benefit of a chief AI officer is having someone who can make sure AI gets applied across silos.

(Some chief data officers and forward-thinking CIOs are effectively taking on this role.) The Fastest-Growing Cause for Shareholders Is Sustainability. View Details | HBR Digital Article. The customer’s voice has a new champion sitting at the highest levels of power in companies. By George Serafeim, $8.95. Today, the new Chief Customer Officer role — a position that I believe most smart companies will create in the upcoming decade — is well-suited to the skills of a CI leader.

4 Ways to Address Gender Bias in AI. Why Companies Are Creating Their Own Coworking Spaces.

Since the first chief data officer was appointed at Capital One in 2002, the role has been plagued by confusion about its purpose. The Rise of the Chief Customer Officer. by Paul Hagen, × * * * * $8.95 × * * * * * * ... HBR Digital Article.

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