Any time an employee must engage a customer and properly represent the organization, they are exercising customer service skills. For example, there are important customer service skills associated with phone support, such as empathy, the ability to “read” a customer’s emotional state, clear communication… The ability to truly listen to customers is crucial to providing great service for … The 16 Most Important Customer Service Skills 1.

After all, customers who reach out to support are... 2.

Patience is crucial for customer service professionals. Patience.


While most commonly associated with call centers, companies typically devote an entire department to managing customer complaints or feedback.

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